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Zendesk names Tifenn Dano Kwan CMO to scale AI service demand

Zendesk names Tifenn Dano Kwan CMO to scale AI service demand

Zendesk’s CMO hire signals a tighter link between AI product momentum and pipeline execution, with messaging, voice, and email agents becoming the core narrative for customer service growth.

Vaseline appoints JENNIE as global ambassador for its body care collection

Vaseline appoints JENNIE as global ambassador for its body care collection

Discover why Vaseline partnered with JENNIE and what the move signals for beauty marketing and body care growth.

How marketers can use AI to plan smarter campaigns

How to use AI for campaign planning, not just content writing

Most marketers use AI to create content. The bigger opportunity is using AI to improve audience research, campaign strategy, channel selection, and budget planning before content production begins.

Aircall acquires Piper AI to connect sales conversations to pipeline actions

Aircall acquires Piper AI to connect sales conversations to pipeline actions

Aircall adds Piper AI to turn cross-channel sales activity into CRM updates, deal health scoring, and automated follow-ups for revenue teams.

DuckDuckGo’s no-AI search gains momentum as users push back on AI-first search

DuckDuckGo’s no-AI search gains momentum as users push back on AI-first search

As Google pushes deeper into AI-generated search, DuckDuckGo is attracting users who still prefer direct links, traditional results, and greater control over their search experience.

Duolingo lets learners recover lost streaks for Duo’s birthday, and it’s a retention play marketers should watch

Duolingo lets learners recover lost streaks for Duo’s birthday, and it’s a retention play marketers should watch

Duolingo is finally granting one of its most requested features, giving lapsed learners a path back while showcasing how product design can drive re-engagement.

Salesforce launches AI marketing agents for pipeline, content, and campaign execution

Salesforce launches AI marketing agents for pipeline, content, and campaign execution

Salesforce rolls out AI marketing agents for lead qualification, content creation, and goal-based campaign management, with pilots and GA components.

Gen Z overthinking is now a marketing signal, not just a social trend

Gen Z overthinking is now a marketing signal, not just a social trend

New EXTRA Gum research shows how texting anxiety, social pressure, and digital self-awareness are shaping Gen Z behavior and creating new challenges for marketers

Sitecore acquires Scrunch to address brand visibility in AI-generated answers

Sitecore integrates Scrunch to monitor and improve brand representation in AI-generated answers, linking insights to content workflows.

This is fine artist KC Green reaches agreement with AI startup Artisan

This is fine artist KC Green reaches agreement with AI startup Artisan

The settlement and ad takedowns show how quickly meme-based creative can become a legal and brand risk, especially for AI startups buying visible out-of-home inventory.

Is freelance writing the right career move for you?

Is freelance writing the right career move for you?

Stuck in a dead-end job? No career growth? Need more cash? Here's how to tell if freelance writing is for you.

Jason Momoa crashes the LEGO boardroom to champion play in new World Play Day campaign

Jason Momoa crashes the LEGO boardroom to champion play in new World Play Day campaign

LEGO’s World Play Day campaign uses comedy, celebrity storytelling, and a playful corporate parody to remind families why creativity still matters.

Lokam AI raises $350K to boost auto sales and service retention

Lokam AI raises $350K to boost auto sales and service retention

Lokam AI’s $350K round backs AI-driven outreach for dealership service and upgrade cycles in a competitive retention software market.

APAC marketers say human connection matters more as AI content floods the market

APAC marketers say human connection matters more as AI content floods the market

The conversation around AI is shifting from content volume to authenticity, trust, and business outcomes.

Ask YouTube brings conversational AI search to video as YouTube expands Gemini Omni for Shorts

Ask YouTube brings conversational AI search to video as YouTube expands Gemini Omni for Shorts

The new AI-powered search experience blends videos, Shorts, and text answers, creating new opportunities and challenges for marketers.

Anua names Kendall Jenner as first global ambassador as K-beauty brand doubles down on global growth

The skincare brand is pairing celebrity influence with its fast-growing PDRN product line.

Salesforce to acquire Contentful to add composable content for Agentforce

Salesforce to acquire Contentful to add composable content for Agentforce

Salesforce plans to acquire Contentful to make structured content accessible to Agentforce, reflecting the shift toward composable, AI-driven experiences.

How to choose which marketing tasks to automate with AI

How to choose which marketing tasks to automate with AI

Most marketing teams do not fail at AI because of the tools. They fail because they automate the wrong tasks first. Here's a practical framework for making better automation decisions.

Rep AI raises $6.2M follow-on to expand its unified AI platform for ecommerce

Rep AI raises $6.2M follow-on to expand its unified AI platform for ecommerce

Rep AI raised $6.2M to expand an AI platform that links intent, conversion, and support, as ecommerce teams shift from point tools to systems.

Mailchimp adds Analytics AI and more integrations for conversational insights

Mailchimp adds Analytics AI and more integrations for conversational insights

Mailchimp rolls out a conversational analytics agent plus Wix and WooCommerce integrations, aiming to cut manual reporting for ecommerce teams.

Sprinklr acquires ViralMoment to expand multimodal customer intelligence

Sprinklr acquires ViralMoment to expand multimodal customer intelligence

Sprinklr acquires ViralMoment assets to analyze video-first social signals and turn visuals and audio into customer intelligence for enterprise teams.

AI agents are exposing marketing's workflow debt

AI agents are exposing marketing's workflow debt

AI agents are moving into the middle of marketing work, exposing the brittle handoffs between data, content, approvals, media, and measurement.

Vector raises US$10M Series A for AI-driven B2B audience targeting

Vector raises US$10M Series A for AI-driven B2B audience targeting

Vector raised US$10M to scale Reveal and Target, as demand gen teams push for fresher audiences and fewer manual targeting workflows.

AI is making decisions no one in marketing approved

AI is making decisions no one in marketing approved

AI platforms are starting to own more marketing decisions. Senior operators need clear decision rights before automation controls budget, offers, and customer journeys.

OuterSignal acquires Monocle to expand AI lifecycle marketing stack

OuterSignal acquires Monocle to expand AI lifecycle marketing stack

The acquisition connects customer intelligence with AI-led email and SMS journeys, as ecommerce tools move from rules to autonomous decisioning.