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Zendesk closes Forethought acquisition to expand AI agents for customer service

Zendesk closes Forethought acquisition to expand AI agents for customer service

Zendesk integrates Forethought to advance autonomous resolution, workflow generation, and voice automation as CX platforms shift toward AI-native service.

Impartner adds AI and ad automation to partner marketing workflows

Impartner adds AI and ad automation to partner marketing workflows

Impartner unifies partner campaigns, paid media automation, and measurement to connect partner activity to pipeline and revenue in one system.

CHAGEE bets on Hojicha to bring mindful tea moments to Singapore

CHAGEE bets on Hojicha to bring mindful tea moments to Singapore

CHAGEE blends storytelling, activations, and merch to turn Hojicha into a lifestyle moment

Meta bets on AI shopping and creator commerce to close the gap between discovery and purchase

Meta bets on AI shopping and creator commerce to close the gap between discovery and purchase

AI-powered discovery, creator monetization, and native checkout are converging into a closed-loop commerce ecosystem

AI-written emails are triggering a trust crisis marketers can’t ignore according Adobe Express report

AI-written emails are triggering a trust crisis marketers can’t ignore according Adobe Express report

Consumers don’t just care what you send, they care how you made it

Anthropic’s Claude is gaining paying users fast but ChatGPT still leads

Anthropic’s Claude is gaining paying users fast but ChatGPT still leads

A mix of controversy, product launches, and sharp positioning is turning Claude into a serious paid AI contender

PR in the zero-click era: why visibility now means being cited, not clicked

PR in the zero-click era: why visibility now means being cited, not clicked

AI search is shifting visibility from clicks to citations, and PR is at the center of it

The rise of crypto trading in 2026: what marketers and users need to know

The rise of crypto trading in 2026: what marketers and users need to know

From football partnerships to no-KYC onboarding, crypto platforms are rewriting growth strategies

Why AI trust is becoming marketing’s most important performance metric

Why AI trust is becoming marketing’s most important performance metric

AI usage is growing fast, but the real divide is how much consumers trust it

Duolingo turns NIKI’s pop lyrics into a language learning engine for Gen Z Indonesia

Duolingo turns NIKI’s pop lyrics into a language learning engine for Gen Z Indonesia

Duolingo uses pop culture to drive language learning adoption

CourtAvenue buys GTX Solutions to expand enterprise data and AI services

CourtAvenue buys GTX Solutions to expand enterprise data and AI services

The acquisition adds CDP-focused implementation talent as brands rebuild first-party data foundations for AI-driven orchestration and measurement.

Wikipedia's new policy limits AI-written articles

Wikipedia's new policy limits AI-written articles

New policy signals rising concerns over AI accuracy, sourcing, and editorial trust

Opus1 appoints Sharad Mohan as CEO and closes Series B funding

Opus1 appoints Sharad Mohan as CEO and closes Series B funding

Opus1’s CEO transition and Series B point to scaling vertical software for performing arts schools, as demand grows for integrated ops plus marketing.

Lightfield debuts a one-hour agent to migrate CRM data from HubSpot

Lightfield debuts a one-hour agent to migrate CRM data from HubSpot

Lightfield automates CRM switching via CSV mapping and relationship preservation, as data access policies become a new battleground for AI agents.

Localization gaps are costing companies 20% in revenue as global expansion accelerates

Localization gaps are costing companies 20% in revenue as global expansion accelerates

New Lokalise data shows how AI translation, budget gaps, and weak localization strategies are holding back global growth

Why TikTok is still the most powerful Gen Z marketing channel in 2026

Why TikTok is still the most powerful Gen Z marketing channel in 2026

What marketers need to understand about TikTok’s role in Gen Z behavior

British Airways leans into everyday chaos to sell travel as escape

British Airways leans into everyday chaos to sell travel as escape

New British Airways campaign reframes travel as relief from modern burnout and digital overload

Salesforce report finds that unified data is still marketing’s biggest constraint

Salesforce report finds that unified data is still marketing’s biggest Constraint

Without connected customer data, even the most advanced AI struggles to deliver results.

Keynes gets $40M minority investment to scale performance measurement in CTV

Keynes gets $40M minority investment to scale performance measurement in CTV

The minority investment highlights rising demand for transparent CTV attribution as streaming budgets grow and buyers push for auditable outcomes.

Are hashtags dead? Industry leaders explain why AI is replacing them in content discovery

Are hashtags dead? Industry leaders explain why AI is replacing them in content discovery

As algorithms evolve, marketers face a new reality where tagging matters less than relevance

Multiply raises $9.5M for AI systems that continuously optimize B2B ads

Multiply raises $9.5M for AI systems that continuously optimize B2B ads

The startup ties sales calls and CRM outcomes to ad testing, reflecting the shift toward RevOps-linked media optimization and tighter GTM feedback loops.

OpenAI shuts down Sora app after six months

OpenAI shuts down Sora app after six months

OpenAI’s pivot away from its AI video feed highlights what still works and what doesn’t for marketers

Canva buys Doohly for $30M to move into digital out-of-home advertising

Canva buys Doohly for $30M to move into digital out-of-home advertising

The deal adds DOOH screen operations software to Canva’s ecosystem, aligning with retail media growth and higher creative volume across physical screens.

Live shopping gains traction as brands see stronger ROI on TikTok and creator-led streams

Live shopping gains traction as brands see stronger ROI on TikTok and creator-led streams

New Adobe Express data shows how platforms, creators, and real-time tactics are reshaping social commerce performance

Why writing quality matters for SEO and GEO in 2026

Why writing quality matters for SEO and GEO in 2026

In the age of AI Overviews and ChatGPT, writing quality decides who gets surfaced